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FAQs


How can I be a part of the Tata Mumbai Marathon 2024 Virtual Event ?

You are required to participate in Tata Mumbai Marathon 2024 Virtual Event from the comfort of your location/vicinity using only the dedicated TMM App.

What are the race distances I can participate in the TMM 2024 Virtual Event?

You can participate in the following race distances mentioned below.

 

  • Marathon(42.195 KM)
  • Half Marathon(21.097 KM)
  • Open 10K (10 KM)
  • Dream Run (5 KM)

When is the Tata Mumbai Marathon 2024 Virtual Event?

You will have to complete your selected race category, using the TMM App within the time band from 12:01 am, 20th January 2024 to 11:59 pm on 21st January 2024, without a break.

When do the registrations for TMM 2024 Virtual Event begin and end?

Registration Starts on 08th Dec 2023, 07.00 am IST

Registration Ends on 14th January 2024, 11:59 pm IST. or as soon as running places are over, whichever is earlier.

What is the minimum age eligibility to apply in each race category?

 

Race CategoryMinimum Age Eligibility
Marathon (42.195 km)Min. Age eligibility as on 19/01/2024 is 18 years.
Half Marathon (21.097 km)Min. Age eligibility as on 19/01/2024 is 18 years.
Open 10K (10 km)Min. Age eligibility as on 19/01/2024 is 15 years
Dream Run (5 km)Min. Age eligibility as on  19/01/2024 is 10 years.

Is there any upper age limit for each race?

There is no upper age limit for any race category.

What is the application fee for participating in the TMM 2024 virtual event?

Race CategoriesDomestic Applicants (applicants residing in India)*Overseas Applicants (applicants residing outside India)
Marathon (42.195 km)₹ 499USD 50
Half Marathon (21.097 km)₹ 499USD 50
Open 10K (10 km)₹ 499USD 50
Dream Run (5 km)₹ 499USD 50

*Inclusive of 18% GST

# GST No.27AABCP7300E1ZT  and  CIN No. U92413MH1993PTC070636

How can we contact you in case of any guidance?

For more information you can write to us tatamumbaimarathon@procam.in You can also call us on +91 22 4202 0200 (Mon to Sat, 10 am to 7 pm)

Can I register offline?

No. The registration for the Tata Mumbai Marathon 2024 Virtual Event can only be done online here

Can I register all my group/corporate members together?

Yes, you can register your group/corporate members together.

A minimum of 20 participants consider it a group/corporate registration. 

Group Registration Process where the group/corporate is sponsoring the entry fees of its team members/employees for the Virtual Marathon/Half Marathon/Open 10K /Dream Run participative category.

a. Point of contact of the group/ corporate (PoC) to email the request at corporateregistration@procam.in   with the number of registrations required mentioning the group name and race categories.

b. Post receiving the group/ corporate group registration email request, the PoC will be emailed the payment link to pay the cumulative entry fees of all its team members.

c. On making online payment, PoC to share online payment receipt on email: corporateregistration@procam.in  with group/corporate details to receive online group registration codes. No codes will be shared if the payment receipt is not shared with us on email: corporateregistration@procam.in. The amount against unused codes will be refunded after deducting the processing fees of INR 50 from the total refundable amount. The refund will be made by 31st March 2024.

d. On receiving payment confirmation email, a receipt voucher of registration fees will be generated and sent by PIPL to the PoC’s email address.

e. The TMM registration team will email PoC the unique codes required to get the individual team members registered online to be part of the group. 

f. All members of the group/corporate need to individually register online here using the online codes issued by PIPL.

g. By using the code, the team member is not required to pay the applicable entry fees of the Marathon/Half Marathon/Open 10K/Dream Run category. However, where he/she wants to, the team member can make an additional payment in the form of donation for an NGO of his/her choice; such payment will not be sponsored by the group/corporate in question.

h. Purchasing online codes does not guarantee entry to the event. The members of the group/corporate need to register online here using codes before the registration end date or till the running spaces are available for the Marathon/Half Marathon/ Open 10K/Dream Run category at the TMM Virtual Event 2024 edition. Registrations will close as and when the running spaces are filled.

i. Once online codes are purchased, they can only be used online for Tata Mumbai Marathon Virtual Event 2024 edition and till the time registrations are open or running places are available. The amount against unused codes can be refunded after deducting the processing fees of INR 50. The refund will be made by 31st March 2024.

j. Team members not mentioning the online code given by PIPL, and as intimated to them by their PoC, will not be considered to be part of the group.

*****

Group Registration Process where individual team members/ employees will be paying their own entry fees for the Virtual Marathon/Half Marathon/Open 10/Dream Run participative category.

a. Point of contact of the group/ corporate (PoC) to email the request at corporateregistration@procam.in  with the number of registrations required mentioning the group name and race categories.

b. The TMM registration team will email PoC the common code required to get the individual team members registered online to be part of the group.  

c. All members of the group/corporate need to individually register online here using the common code issued by PIPL, and pay the applicable entry fee.

d. Purchasing the common code does not guarantee entry to the event. The members of the group/corporate need to register online here using code before the registration end date or till the running spaces are available for the Marathon/Half Marathon/Open 10K/Dream Run category at the TMM Virtual Event 2024 edition. Registrations will close as and when the running spaces are filled. 

Does everyone need an online code to register in a group/corporate registration?

Yes, all members of the group need to register individually here  with the online code issued by us.

Once applied, can I cancel my application and get a refund?

Once the applicant has paid for the Tata Mumbai Marathon 2024 Virtual Event, requests for cancellation and thereby, refund will not be entertained.

Will I get a refund of my entry fees, if my application is not accepted?

Participation in the event is subject to entry confirmation. Where your application is rejected for reasons whatsoever, the entry fee component paid will be refunded on or before 28th February 2024. An amount of ₹ 50 will be deducted as processing charges. Any refund discrepancies must be brought to the attention of the Event registration team immediately. Refund queries will not be entertained post 28th February 2024. Notwithstanding anything mentioned before, top-up donations, where made, will not be refunded under any circumstance of whatsoever nature.

I wish to change some information submitted by me during the registration. How can I correct it?

You can send us the information that needs to be changed using your registered email address at tatamumbaimarathon@procam.in 

I have registered but I have not received transaction confirmation.

We request you to check your junk/trash/promotion box for the same folder for the same. 

 

Can an Overseas applicant apply for the event?

Yes. You can register for the Tata Mumbai Marathon 2024 Virtual Event here

Which payment mode will be accepted for online registrations?

An applicant can pay online via credit card, net banking, debit card, wallet & UPI.

Can I register for my friend?

No. You cannot register on your friend's behalf. 

What should I do if I am unable to open the registration website?

We recommend you to use an updated version of Mozilla Firefox or Google Chrome for an optimized registration experience. You should also clear the cache and cookies and retry after some time. If the problem still persists, send us a screenshot of the error at tatamumbaimarathon@procam.in 

What does the registration fee cover?

The registration fee paid is exclusively for your race category participation in the Tata Mumbai Marathon 2024. The registration fee is not, in part or full, payable for any offers/promotions/ discounts/goodies/race day tee, etc. These, if offered, will be by event sponsors/partners/ brands through the Event Promoter separately.

Is the Goodie bag available to all race participants of the Virtual Event?

No, goodie bag is not given to the participants of TMM 2024 Virtual event.

What are the gratifications for participating in the TMM 2024 Virtual Event?

Physical bib
Physical medal (virtual participants who have completed their virtual run using the TMM app)
Digital race-day tool kit ( Printable Start / Finish banner & Printable Finish Break Tape)
Access to TMM race app with exciting features and leaderboard 
Personalized e-medal 
E-certificate

Marathon

  • We are reserving 1000 Marathon non-complimentary spots, each, for male and female finishers of the virtual Marathon. These spots will be available on a first-come, first-served basis in the next edition of the event only. Entry rules and guidelines will apply.

Half Marathon

  • We are reserving 1000 Half Marathon non-complimentary spots, each, for male and female finishers of the virtual Half Marathon. These spots will be available on a first-come, first-served basis in the next edition of the event only. Entry rules and guidelines will apply.

Open 10K

  • We are reserving 250 Open 10K non-complimentary spots, each, for male and female finishers of the virtual Open 10K. These spots will be available on a first-come, first-served basis in the next edition of the event only. Entry rules and guidelines will apply.

Dream Run (5K)

  • We are reserving 250 Dream Run non-complimentary spots, each, for male and female finishers of the virtual Dream Run. These spots will be available on a first-come, first-served basis in the next edition of the event only. Entry rules and guidelines will apply.

When will I receive my gratification for participating in the virtual event?

Delivery dates for registrants registering on or before 29th December 2023:

Will receive physical bib by 14th Jan 2024.
Delivery date for registrants registering on or after 30th December 2023:

Will receive physical bib post 21st Jan 2024-28th Feb 2024.
Virtual Participants who have completed their virtual run using the TMM app will receive physical medal on or before 28th Feb 2024.

Note: Virtual participants who do not complete their virtual run using the TMM app will not receive a physical medal.

Will I get a timing certificate on completion of the virtual event? If Yes, what is the cut-off time to complete the race?

You will have to complete your selected race category, using the TMM App, within the time band from 12:01 am, 20th January 2024 to 11:59 pm on 21st January 2024. The race distance chosen must be completed at one go (without any breaks). In case any breaks are taken for any reason, the elapsed time from the start to the distance completion will be taken into account as the race time. You will have to complete the race within 24 hours of starting the race, or before 11:59 pm on 21st January 2024, whichever is earlier, on the TMM App. 

How will you validate my performance on race day?

Your performance will be validated by our verification team and will be confirmed latest by 21st February 2024.

Can I be a part of Tata Mumbai Marathon 2024 without paying a registration fee or registering ?

No, you cannot participate in the Tata Mumbai Marathon 2024 without paying the registration fee or registering.

Do I get a race day tee for participation?

No, race day tee is not offered to anyone participating in the TMM 2024 Virtual Event.

Is participating in TMM 2024 Virtual Event considered for the Procam Slam?

No. Participation in the TMM 2024 virtual event will not be considered for the Procam Slam.

Will my TMM 2024 virtual event timing certificate be considered for next year's participation in TMM On-ground?

No, the timing certificate of virtual race will not be considered for applying in on-ground events.

Can I register for more than one race category in TMM 2024 Virtual Event?

No. An individual can apply only for one race category. Multiple applications will entail all being rejected.

Can I register for both on-ground and virtual races?

Yes, you can register for both the formats in the same race category and if confirmed, run on the same day, although for virtual race category, you will only be tracked via TMM App. Further, only those participants registered for on-ground categories will have access to the official TMM race routes during the official run period on Sunday, 20th and 21st January 2024. Virtual runners must avoid running on the official route during the run period.

Can I register for a virtual race if I have already registered for an on-ground race previously?

Yes, you can login with the same email id and proceed to the virtual race category section, pay and register in case you have already registered for on-ground race category previously.

Can I run both on-ground as well as the virtual race of the same distance on the same day?

Yes, you can register for both the formats in the same race category and if confirmed, run on the same day, although for the virtual race category, you will only be tracked via TMM App. Further, only those participants registered for on-ground categories will have access to the official TMM 2024 race routes during the official run period on 20th and 21st January 2024. Virtual runners must avoid running on the official route during the run period. 

Which payment mode will be accepted for online registration?

An online applicant can pay ONLY via credit card, net banking, debit card ,UPI and payment wallets.

From where can I download the TMM App?

TMM App will be available for download on both Android and IOS devices. We will inform all virtual participants via email once it is available for download. 

When can I start my activity for the TMM 2024 Virtual Event and when does it end?

Complete your registered race any day between 20th January (00:01 hrs) & 21st January 2024 (till 23:59 hrs) after selecting the TMM Race button on the TMM App, that will count towards your final results for the TMM virtual event.

Do I need to be physically present on the race day in Mumbai if I only participate in the TMM 2024 Virtual Event?

No, you are required to participate in the TMM 2024 Virtual Event from the comfort of your location/vicinity using only the dedicated TMM App. Please avoid using the official race route during your final run.

Which activities are allowed at the TMM 2024 Virtual Event?

You can run, walk, jog to complete your registered distance. Cycling, treadmill & wheelchair activities and activities with unusual pace are not allowed and such non-permitted activities will be disqualified.

Can I practice on the TMM App before the actual race attempt?

Practice Run option will be available on the TMM App. Dates when practice runs can commence will be intimated on the website and on social handles - keep visiting these sites for regular updates.  During practice runs, you will be able to attempt the distance chosen multiple times - it's important you get accustomed to the APP and check mobile network connectivity before attempting the actual run on 20th/21st January 2024. Once you complete the distance that you have registered for, it gets automatically submitted to our system. The race distance chosen must be completed at one go (without any breaks). In case any breaks are taken for any reason, the elapsed time from the start to the distance completion will be taken into account as the race time. 

TMM timing and my other tracking app / wearable device timing / distance does not match?

While only TMM App tracking data shall be considered for your TMM ranking and timing results, there may be timing/distance mismatch of your completed race between TMM App and any other app or wearable device. In such scenarios, depending on the discrepancy, we will accept the GPX file of the other distance tracking app to validate the same. All you need to do is to send the TMM App screenshot, along with the GPX file of another distance tracking app to  TMM.appsupport@procam.in  and the team will get back to you in 48-72 working hours.

Can I sync My garmin/strava/google fit/apple health with the TMM App?

No, you will not be able to sync your wearable device with the TMM app. In case of any timing/distance mismatch of your completed race between TMM App and any other app or wearable device. In such scenarios, depending on the discrepancy, we will accept the GPX file of the other distance tracking app to validate the same. All you need to do is to send the TMM App screenshot, along with the GPX file of another distance tracking app to TMM.appsupport@procam.in  and the team will get back to you in 48-72 working hours.

What if the TMM App crashes during my run?

If the TMM app crashed during your run, you can resume using the app and the app will continue as required.

I could not complete my race properly, can I try again?

No. Runners are provided with just one chance to complete their run between 20th January (00:01 hrs) & 21st January 2024 (till 23:59 hrs), using TMM App. The race distance chosen must be completed at one go (without any breaks). In case any breaks are taken for any reason, the elapsed time from the start to the distance completion will be taken into account as the race time. 

Can I run through one day into the next?

The maximum allowed duration is 24 hrs to complete the race, or before 11:59 pm on Sunday, 21st January 2024.

Can I pause the run for water breaks or the bathroom?

Yes. You can pause as many times as required. The elapsed time from the start to the distance completion will be taken into account as the race time. 

Do I need to send you my clocked time to get a post-race gratification?

No, you don’t need to send us your clocked time to get your post-race gratification. On verification, all gratifications will appear under your web profile on the Tata Mumbai Marathon website.

I forgot to click the stop button on the app?

The app auto stops when you finish your run.